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Add, Remove & Manage Users

WatchGameFilm provides coaches, athletes, parents, administrators, and even referees and press with secure online access to team video, photos or documents. In order to access the team's media content, users must have a WatchGameFilm account and be added to the team as one of the following user roles (Administrator, Coach, Athlete, Parent, Referee or Press). There is no limit to the number of users a team may add. 

User Authorization

The first user of a newly created team is the Owner.  Upon creation of a team, this person is added to the User list as a Coach or Administrator and is designated the Team Owner.   The Owner cannot be removed from the User list by anyone else on the team.  You must contact to request Change of Ownership if someone else is taking over the team.

Once the Team Owner receives an email from WatchGameFilm notifying them that their team is ready to use and providing them with their log-in info, the Owner is then able to add additional users to their team. 

Hard Coded Rules for User Authorization

We suggest that an owner determine if they want to be an Administrator or Coach for the team.  The roles are essentially the same, however, if you are truly not coaching the team, you may want to mark yourself as Administrator so that you do not receive all of the daily team communication between coaches and athletes.

Custom Rules for User Authorization

The WatchGameFilm platform allows Administrators and Coaches to now customize team access in many different areas.  Features and services can be turned on and off based on user roles.  Please review Team Security to learn more about customizing the security settings of your team.

Add New User

  1. To add a new user, from the main menu, navigate to Settings > Users
  2. The Team Users page will appear showing a list of all users for your team
  3. To add a user, click on the [ + ] Add New User button on the toolbar
  4. A pop-up dialog window will appear allowing you to enter all of the required information
  5. Upon savi, the user list will refresh showing the user has been added to your team

Note: The newly added user will receive an email from WatchGameFilm with a password and instructions on how to log into WatchGameFilm

Additional Notes

Modify Existing User

Coaches may change the User Role of an existing user as well as add or modify an Expiration Date for the user.  However, Coaches cannot change the email address of a user nor change the name of the user. Email Address and Name are specific to the user and owned by the user.  Also, it is important to note that the user may be part of multiple WatchGameFilm teams and modifying this specific user data in one team will affect all the teams that they are a part of.

To Edit an Existing User and change their role or expiration date, double-click on the user that you want to change or update.  Modify their record and then click the Save button.

Change Email Address: If you need to change a user's email address, we suggest the following steps:

  1. First Remove the User from your team under their old email address 
  2. Then add the user back to your team as a + New User using their new email address
  3. They will receive an invitation once again with a new password allowing them to log onto your team with their new email address

Remove Existing User

To remove or delete an existing user from your team, please do the following steps:

  1. First select the user what you want to remove from your team
  2. Click on the Remove User button [trash can icon] located on the toolbar
  3. A confirmation dialog will appear asking you to confirm that you want to remove this person

Once permanently removed, the user will receive an email notifying them that they are no longer part of the team

Resend User Invitation / Password

Sometimes a user's WatchGameFilm invitation ends up in their junk mail folder and they never see it or they received it but forgot their password.  Coaches can resend the original user invitation to any user on the team.

To Resend an Invitation:

  1. Select the user that you want to resend the invite to by clicking on their record
  2. Click Resend Invite [mail icon] from the toolbar above the User List
  3. Confirm that you want to resend them an invitation
  4. The selected user will once again receive an email from WatchGameFilm with a password and instructions on how to log into WatchGameFilm

Additional Note: If a user has forgotten their password, they can simply do the following:

  1. Go to the WatchGameFilm login page (i.e.
  2. Click on the Reset Password link below the login window
  3. Doing so, will redirect them to the Forgot Password? page
  4. They can enter their email address and WatchGameFilm will send a password reset link to their email address allowing them to change their password and log in

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